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Returns & Exchanges
At Heavy Red we truly want you to be happy with your purchases.
When you wear Heavy Red clothing you should feel beautiful and expressive.
Within 15 days from the date of purchase, if you are not fully satisfied, return the purchased item to us for an exchange or a refund. We will be happy to refund any unwashed, unworn merchandise with all tags and a copy of your receipt or invoice within 15 days from the date of sale. This means we must receive your return no later then the 15th day.
We also offer an exchange up to 60 days from the date of purchase. You can either exchange the item, or choose to receive store credit for the full value of the item.
You are responsible for shipping the item back to us, we will then pay to ship out your first exchange to you (no cost for you). After that, additional exchanges on the same order will be charged a postage fee.
All returned orders are subject to a restocking fee of up to 15%, if the items are not in re-sellable condition (need to be repaired or dry cleaned) or too many items are returned (5 or more items).
EXCEPTIONS:
Due to health issues certain items are exempt from our return policy.
ALL SALES ARE FINAL on hoisery and underwear and bathing suits.
ALL SALES ARE FINAL on seasonal items such as masks, costumes and costume accessories and One of a Kind/Sample Sale items..
Costumes may be exchanged for a different size, but no refunds or store credit will be given.
Please note that orders placed during give-away promotions may only be returned for store credit or exchanged.
Orders which received give-away items may not be returned for refunds if that means the minimum dollar amount for the give-away will no longer be met.
Promotions for give-aways include Pandora's Bag, Christmas give away specials and Valentines give-away specials.
If you have any quesions about our policies, please contact customer service so we may clarify these points.
We will always do everything we can to make sure you are very happy with your shopping experience at Heavy Red.
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